Tech Support Agent - Day Shift

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What to expect?

Your primary objective will be to make sure that our customers and clients have a seamless experience throughout their use of our online assessment tools.

Normal working hours for this role are 9am to 5.15pm, Monday to Friday.

Core activities

  • helping candidates with their questions concerning the completion of our online testing tools
  • being the first point of contact for all our customer queries
  • providing guidance to our customers via email
  • delivering technical support to internal and external clients
  • liaising with the appropriate departments to enable a quick resolution for the candidate
  • the effective use of the systems and tools available to the Support Centre

Skills and Qualifications

We strongly believe in potential. You will do great in this role if you are eager to help others and have the ability to keep the greater picture in mind.  Candidates should have a strong background in a Service / Support type Role.  Experience with computer systems is desirable but not essential.

  • Fluent in both verbal and written English
  • Strong communication skills
  •  Ability to work on own initiative with a positive attitude to problem-solving
  • Good knowledge of computers and adaptable to using various systems
  • Excellent attention to detail, accuracy and ability to multitask
  • Availability and willingness to work outside of regular hours is required
  • Authorised to live and work in Ireland

What we offer

Our company emphasizes pioneer thinking, client- centricity, career progression, and personal and professional integrity. This includes having…

  • a stimulating work environment
  • flat hierarchies and an open, internationally minded team
  • a supportive and responsive team culture
  • opportunities to learn in a dynamic, fast paced working environment
We usually respond within a day

Or, know someone who would be a perfect fit? Let them know!


1 Bride St
H62 HN32 Co. Galway Directions View page

What defines us

We value contributions from everyone and foster collaboration regardless of hierarchy. Our teams are guided by leaders who care. We inspire each other, by sharing knowledge and ideas. Supporting another both personally and professionally is key to us as much as having fun together.

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