Customer Support Agent / Support Consultant

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Are you a problem solver? Do you love communicating with people? Are you enthusiastic and proactive? Are you keen to work in the field of office administration & customer support? If so, then this is the role for you! We at cut-e are looking for a highly motivated Support Consultant to join our UK team.

Core activities

The role of Support consultant involves a range of administrative and customer support duties. Customer support can mean technical support for job applicants who complete our assessments, helping our clients with reporting and being acting in a support role to our internal team. Have a look at the below list of tasks & expectations to understand further if you would enjoy and be suited to working in this role:

  • Responsible for circulating incoming post and scanning across to the Finance team
  • Ensuring general house-keeping and client files/accounts are in order
  • Sending applicant reminder e-mails and keeping accurate, up to date records
  • Proficient use of the systems and tools available to the Support Centre
  • Quality checking assessments and general applicant support on our testing platforms
  • Being the first point of contact for all our customer queries & providing guidance for customers via e-mail
  • Delivering technical support to internal and external clients
  • Liaising with the appropriate departments to enable a quick resolution for applicants
  • Building strong relationships with internal colleagues
  • Assisting a team of Consultants & Account Managers with administrative tasks to deliver a professional service to a portfolio of external & internal clients
  • Attending and recording actions from regular internal team meetings
  • Data entry, report generation and database management

We are a very innovative company and work in a fast-paced environment, so it is likely that your tasks will evolve over time.

Skills and Qualifications

  • Fluent in both verbal and written English
  • Excellent interpersonal and IT skills
  • Preferably 2+ years office administration/technical support
  • Excellent knowledge of Word, Excel and PowerPoint is required 
  • Accurate recording of data and data entry
  • Excellent customer service skills
  • An interest in learning and developing new skills
  • Good time management skills with the ability to achieve deadlines
  • Authorised to work in the UK

What we offer

Our company emphasizes pioneer thinking, client- centricity, career progression, and personal and professional integrity. This includes having…

  • a stimulating work environment
  • flat hierarchies and an open, internationally minded team
  • a supportive and responsive team culture
  • opportunities to learn in a dynamic, fast paced working environment
Usually responds within a day

Or, know someone who would be a perfect fit? Let them know!

London

Chancery Lane
WC2A 1EN London Directions

What defines us

We value contributions from everyone and foster collaboration regardless of hierarchy. Our teams are guided by leaders who care. We inspire each other, by sharing knowledge and ideas. Supporting another both personally and professionally is key to us as much as having fun together.

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